Store Policy

PAYMENT METHODS

We accept all major credit cards, Paypal & PayNow.

CANCELLATION / AMENDMENT

Hair Accessories & Fashion Accessories are strictly non-returnable and non-exchangeable due to hygiene purposes.  

Should you require to cancel or amend your order, do note that there will be no refund for any transaction fees. All refunds are made strictly via Store Credits only. Shipping fees will not be refunded. 

Cancellation and amendment cannot be done once your order is processed.

Sales items are not eligible for exchange or refund of store credit.

ORDER & DISPATCH PROCESS:

Your orders will take 1-3 business days (excluding Weekends or PH) to process  & ship. For peak periods (Valentine's day, Christmas, Chinese New Year etc), slight delay will be expected. 

All orders received after 5pm Singapore time will be process on our next business day

Local courier: Pick up will be arranged 1-2 business day after order placed. You will receive your order 1-2 days after pick up. Tracking number will be given to you. 

International courier:  Pick up will be arranged 1-2 business day after order placed. Depending on your location, the estimated time of delivery will be between 1-4 weeks. International rates depends on your location. 

Our business days are from Monday to Friday, 9am - 5pm, excluding weekends and public holidays. Orders are only processed and shipped during business hours.